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Hotel

SureStay by Best Western Massena

7.4/10 from 470 reviews
Amenities

  • Free breakfast

  • Free WiFi

  • Free self parking

  • Free continental breakfast

See all amenities
Where you'll be
Choose your room

Check in

Feb 19th 2026

Check out

Feb 20th 2026

Travelers

1 guest
  • Standard Room, 2 Queen Beds, Non Smoking (Larger Room;with Sofabed)

    • Free breakfast

    • Free WiFi

    • Free self parking

    • Free continental breakfast

    • Sleeps 5

    • 2 Queen Beds

    More details

    Not available

  • Standard Room, 1 Queen Bed, Non Smoking

    • Free breakfast

    • Free WiFi

    • Free self parking

    • Free continental breakfast

    • Sleeps 2

    • 1 Queen Bed

    More details

    Not available

  • Standard Room, 1 King Bed, Non Smoking

    • Free breakfast

    • Free WiFi

    • Free self parking

    • Free continental breakfast

    • Sleeps 2

    • 1 King Bed

    More details

    Not available

  • Standard Room, 2 Queen Beds, Non Smoking

    • Free breakfast

    • Free WiFi

    • Free self parking

    • Free continental breakfast

    • Sleeps 4

    • 2 Queen Beds

    More details

    Not available

  • Standard Room, 1 King Bed, Non Smoking (Larger Room;with Sofabed)

    • Free breakfast

    • Free WiFi

    • Free self parking

    • Free continental breakfast

    • Sleeps 3

    • 1 King Bed

    More details

    Not available

  • Standard Room, 1 Queen Bed, Accessible, Bathtub

    • Free breakfast

    • Free WiFi

    • Free self parking

    • Free continental breakfast

    • Sleeps 2

    • 1 Queen Bed

    More details

    Not available

About this property
SureStay by Best Western Massena

With a stay at SureStay by Best Western Massena in Massena, you'll be 3.2 mi (5.1 km) from Harte Haven Shopping Center and 9.7 mi (15.6 km) from Robert Moses State Park - Thousand Islands. This hotel is 1 mi (1.6 km) from Grasse River and 2.3 mi (3.7 km) from Saint Lawrence River.

Languages

English, French, Hindi

Policies
Check-in

Check-in between 3:00 PM - 3:00 AM

Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Other instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and debit cards; cash is not accepted
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Property payment types

American Express, Discover, Mastercard, Visa, Cash not accepted, Debit cards

Important information
Optional extras
  • Airport shuttle fee: USD 20 per person (one-way)
  • Airport shuttle fee per child: USD 15 (one-way), (from 4 to 12 years old)
  • Pet deposit: USD 150 per stay
  • Pet fee: USD 30.00 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know
  • Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
Other information
General
  • No cribs (infant beds) available
  • No elevators
  • Essential workers only - NO
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Professional property host/manager
Pets
  • Pets allowed
  • Maximum number of pets per room 2
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Pets cannot be left unattended